Return Policy
📄 Return Policy for Marlynza
At Marlynza, we are confident in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, this policy outlines the simple steps for a return or exchange.
1. Return Window
You have 14 days from the date you receive your order to initiate a return for regular-priced items.
2. Conditions for Returns
To be eligible for a return, items must meet the following conditions:
* Be in unused condition.
* Have all original tags attached.
* Be in the original packaging.
3. Non-Returnable Items**
The following items are considered final sale and cannot be returned or exchanged unless defective
* Sale or discounted items.
* Items marked as "Final Sale" or listed in a clearance section.
* Intimate apparel (e.g., bodysuits) for hygiene reasons.
* Personalized or custom-made products.
4. Refund Options
We offer the following resolutions for approved returns:
* Refund: A full refund to the original payment method (initial shipping fees are non-refundable).
* Exchange: Available for a different size or color of the same item, subject to stock availability.
* Store Credit: Issued for items that are returned outside the policy window or without tags.
5. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at contact@marlynza.com with your order number and the items you wish to return.
2. Receive Instructions: We will reply with authorization and instructions for sending the item back.
3. Ship the Return: Return the items to the address we provide. We recommend using a trackable shipping service with insurance.
Processing Time: Please allow 7-10 business days for your return to be processed and inspected once it is received. We will notify you by email when your refund has been issued, and it may take additional time for the refund to appear on your statement.
6. Shipping & Costs
* Customer-Paid Returns: For standard returns, the customer is responsible for the cost of return shipping.
* Free Returns: If the return is due to an error on our part (e.g., wrong item sent, defective product), we will provide a prepaid return shipping label.
* **Lost Returns: We are not responsible for return packages lost in transit.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at contact@marlynza.com within 24 hours of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund at no cost to you.
8. Contact Us
For any questions about your return or this policy, please contact us at:
Email:contact@marlynza.com.
